Terms of service
These terms are an agreement between Nivaya Care (“we”) and the clinic, hospital or practitioner that uses Anvaya (“the clinic”). The person who sets up the clinic’s account confirms they can accept them on the clinic’s behalf. A separate written agreement with the clinic, if there is one, takes priority over these terms.
1. The service
Anvaya lets clinic staff add patients’ lab reports and shows doctors the results and how they change over time, with each value linked to the original report page. During the pilot we add and change features often, and we welcome the clinic’s feedback.
2. Not a diagnosis
Anvaya describes results. It does not diagnose, recommend treatment or replace a doctor’s judgement. Values are read automatically and can be wrong, especially from photos. Doctors must check values against the original report before relying on them for clinical decisions, and the clinic and its doctors remain responsible for patient care.
3. Accounts and access
- The clinic admin invites staff and decides their role. The clinic is responsible for who it invites and for removing access when someone leaves.
- Keep sign-in details private. Doctors use a passkey; tell us at once if you think an account has been misused.
- Only the clinic’s doctors, staff and contractors may use its account, and only for the clinic’s work.
4. Patient data
- The clinic owns its patients’ data and is its Data Fiduciary under the Digital Personal Data Protection Act, 2023. We process it only to provide Anvaya, as described in our privacy policy.
- The clinic is responsible for having a lawful basis, including any patient consent needed, to add patient data and to receive reports through WhatsApp.
- The clinic can ask for a copy of its data at any time, and when it stops using Anvaya.
5. Acceptable use
Do not use Anvaya to break the law, to add data you have no right to share, to try to reach another clinic’s data, to probe or disrupt our systems, or to copy or resell the service.
6. Fees
Anvaya is free during the pilot. If we introduce paid plans, we will give the clinic at least 30 days’ notice, and nothing is charged unless the clinic agrees to a plan.
7. Availability and changes
We work to keep Anvaya available and to back up data every night, but during the pilot we do not promise any particular uptime. We may change or retire features; if a change materially reduces what the clinic can do, we will tell the clinic in advance.
8. Our property and feedback
We own Anvaya, its software and its design. The clinic owns its data. If the clinic sends us suggestions, we may use them to improve Anvaya without obligation.
9. Suspension and ending the service
- The clinic can stop using Anvaya at any time by telling us.
- We may suspend access to protect patients, other clinics or our systems, or if these terms are seriously broken. Where we can, we will warn the clinic first.
- Either side may end the service with 30 days’ notice. Afterwards we hand over the clinic’s data on request and delete it as our privacy policy describes.
10. Liability
Anvaya is provided “as is” during the pilot. To the extent the law allows, we are not liable for indirect or consequential losses, or for clinical decisions made without checking the original report. Our total liability to a clinic is limited to the fees it paid us in the 12 months before the claim, or ₹10,000 if that is higher. Nothing in these terms limits liability that cannot be limited by law.
11. Indemnity
The clinic will cover our reasonable costs from claims caused by its breach of these terms, including adding patient data without a lawful basis.
12. This website
The content on nivayacare.com is for general information. The example patients and values shown are illustrative and not real. Please don’t copy the site’s design or text without permission.
13. Law and disputes
These terms are governed by the laws of India. We will first try to settle any dispute by talking; if that fails, the courts of India have jurisdiction.
14. Changes and contact
We may update these terms and will change the date above. For significant changes we will tell clinics at least 30 days in advance. Questions: hello@nivayacare.com.